Technical Support: [email protected]    |    Billing / Accounts: [email protected]    |    Sales / Marketing: [email protected]

Regular technical support at Extreme IX is provided on an office hours basis from 08:00 to 23:30 IST, Monday through Sunday . The normal communications channel for technical support is email to [email protected]. Extreme IX aims for 4 hour turnaround on all email support requests. Extreme IX operations staff are also available by telephone on +XXX-X-XXXXXX.

24x7x365 Technical Support

An 24-hour support hotline is available on +XXX-X-XXXXXX for emergency calls which fall outside normal office hours. This support facility is intended for emergencies only, including:

  • Extreme IX critical system failures causing loss of service to members
  • Emergency out-of-hours access to Extreme IX cages for members who house routers there

If there is no immediate answer from this phone, please leave a message and it will be attended to immediately.

Technical Support Summary

Email:      [email protected]
Hours: 02:30 to 18:00 UTC, Monday to Sunday
Hours: 08:00 to 23:30 IST, Monday to Sunday